Frequently Asked Questions

Custom and personalised orders

Custom and personalised orders are available. Please contact me with your requirements.

 

Sizing details

Sizing details are included in the listing where applicable.

 

Where do you ship to ?

I ship to the UK, & USA.
For shipping costs please see listings.

 

Delivery

Orders in the UK are sent via courier or Royal Mail. Larger item orders for the USA are sent via Royal Mail tracked and signed service, or UPS. Expedited delivery also available but please message me first.

 

Care Instructions

Care instructions will be sent out with all felt flower orders.

 

Contact me

Please feel free to contact me with any questions you may have. I will answer your query as soon as possible. For customers in the USA, please be aware I am based in the UK, so there may be a delay on me answering due to the time differences.

 

Gift wrapping and packaging

All orders are wrapped in tissue paper, if protection is needed I use biodegradable paper bubble wrap. The flowers will arrive with you in a cardboard box, which may be one I've reused, and sealed with paper packing tape. I try as much as possible to use biodegradable and environmentally friendly packaging. If I reuse a box it may have other tape attached.
Gift wrapping also available.

 

Despatch Times

All items are made to order, unless stated, processing times are generally around 1 - 4 weeks depending on the order.

Custom orders may occasionaly take a little longer.

Please let me know if you require your order for a certain date.